When placing your order, the shipping date is always indicated and will also appear on your order confirmation. The delivery time shown on the website is never different from your confirmation. Once shipped, you’ll receive tracking information so you can follow your order until it arrives.
If your order (or part of it) shows a longer delivery time than originally stated, you can cancel it. Contact our customer service, and they will process the cancellation. The refunded amount will be back in your bank account within two working days, unless the order has already shipped.
Invoices are not automatically sent after payment. You can access yours in two ways: log in to your account and download the invoice directly from your order details, or contact customer service to request one. Both options are simple and ensure you receive your invoice quickly.
Shipping times depend on the product and delivery location. The estimated shipping date is shown during checkout and confirmed in your order details. Once shipped, you’ll receive a tracking number to follow your package. We always aim to deliver within the promised timeframe unless otherwise communicated.
Yes, but only if your order hasn’t been shipped yet. Please contact our customer service as soon as possible to update your shipping address. Once the order has left our warehouse, the address can no longer be changed, and the package will ship to the original address.
After your order is shipped, you’ll receive an email containing a tracking link. This allows you to follow your package step by step until delivery. Tracking information usually becomes active within 24 hours. If you don’t receive a tracking link, you can request it from customer service.
If you are not satisfied with your order or product, you can file a complaint by contacting our customer service team. Provide details about the issue and any relevant order information. We aim to acknowledge your complaint quickly and work toward a fair resolution.
Most complaints are reviewed and responded to within 24–48 hours. Depending on the complexity, some cases may take longer. Our goal is to keep you updated throughout the process and resolve the issue in the fastest and fairest way possible.
If you are not satisfied with the resolution provided, you may escalate the issue to our management team. We always aim to ensure customer satisfaction. In certain cases, you also have the option to seek advice from local consumer protection authorities.
You can return a product within the specified return period, provided it is unused and in its original packaging. Please contact our customer service to start the return process. Refunds are issued within a few working days after we receive and inspect the returned item.
Yes, exchanges are possible if the item is still in new condition and within the return period. Contact customer service to check availability of the replacement product. Once the original item is returned, the exchange will be processed, and the new item shipped promptly.
In most cases, return shipping costs are the responsibility of the customer. However, if the product is defective or the wrong item was delivered, we will cover the shipping fees. Always check our return policy or ask customer service for confirmation before sending items back.
Yodie supplies products listed on the Yodie, and Yodie websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.
The Terms and Conditions apply to your use of any Yodie website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store
We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.
The headings in these Conditions are for convenience only and shall not affect their interpretation.
We recommend that you print and keep a copy of these Terms and Conditions for your future reference...
